The Adventures Of Tom Xxxl -

Tom’s first assignment was the Shipping Department. Every day, a mountain of paper forms—requests, approvals, duplicates—grew on Ms. Crabapple’s desk. By Thursday, she couldn’t find her coffee mug. By Friday, she had declared “thermonuclear war on filing cabinets.”

He spent a week mapping every signature, every stamp, every carbon copy. Then he built a simple digital form with automated routing. No more paper. No more lost forms. Ms. Crabapple found her mug—and her weekends. the adventures of tom xxxl

The lesson: Before adding resources, subtract unnecessary steps. Tom’s first assignment was the Shipping Department