After listening, you will find yourself unconsciously using "tactical empathy" at the coffee shop ("It sounds like you’re having a tough morning with the espresso machine...") and watching people’s faces change when they realize you are actually listening to them.
Voss teaches you to listen for fear , hesitation , and sincerity . You cannot learn to identify those sounds by reading about them. 1. The "Late-Night FM DJ" Voice (Live Demonstration) Voss famously instructs you to use a slow, deep, soothing voice to defuse anger. In the audiobook, he actually does it . Hearing a former FBI agent shift from his normal speaking voice into that hypnotic, calming tone is worth the price of admission alone. You hear the temperature of the voice drop. You realize: Oh, that’s what power sounds like. never split the difference audiobook listen
Last month, I finally downloaded the audiobook. And within 20 minutes, I realized my mistake. After listening, you will find yourself unconsciously using
Here is why the audio version is the definitive way to consume this masterpiece. When you read a physical copy, you see phrases like "That's right," "The late-night FM DJ voice," or "Accusation audit." You understand the concepts intellectually. But negotiation is not an intellectual sport. It is an auditory, emotional, and tactical one. Hearing a former FBI agent shift from his
If you’ve been in the business, sales, or self-development world for longer than five minutes, you’ve heard the hype. Never Split the Difference by former FBI hostage negotiator Chris Voss is consistently ranked as one of the best negotiation books of all time.