"Sir," he said, "I can see your case. The system flags it because your sticky note in the video was green. The example photo shows a yellow sticky note. You will need to re-film the video."
The screen flickered. A soft pop . Then, silence. my asus warranty
Not a spill, mind you. A drop. A tiny, round, glistening droplet that launched itself from my mug during a celebratory fist pump (I had finally closed a particularly nasty bug in my code). It arced through the air like a liquid meteor and landed squarely in the ventilation grille of my beloved ASUS ROG Zephyrus. "Sir," he said, "I can see your case
Within an hour, I received an email. Not a shipping label. Not a confirmation. A riddle. "Dear Customer, Thank you for contacting ASUS Warranty Support. Your case number is #W12345-6789. To proceed, please upload a video of the laptop failing to power on, including a close-up of the serial number and today's date written on a sticky note." A video. Of a dead laptop. I filmed it. Thirty seconds of me pressing the power button over and over. The sticky note fell off twice. I emailed it. You will need to re-film the video
I found the card, tucked safely in the original box. 24 Months Premium Warranty. Accidental Damage Protection. I almost wept with relief. I had paid extra for this. I was a responsible consumer. I was covered .
The form was a test of will. Describe the issue. "Liquid damage. Will not power on." Was the damage caused by misuse, neglect, or an act of God? I paused. Was celebrating an act of God? I selected "Accidental Damage."