She opened the Santander app. No need to call, no hold music from hell. On the main account screen, right under her balance, was a small icon of a snowflake:
Here’s a short, fictional story that explains the process in a memorable way. The Freeze Before Christmas how to freeze santander card
She tapped it. A pop-up asked, “Temporary or lost?” She chose “Temporary”—because this card still had her plane tickets on hold. She opened the Santander app
It wasn’t. Her card was still in her coat pocket—but clearly, the numbers weren’t. right under her balance