The engineer arrived within the quoted 2-hour window. He wore a uniform and ID, explained the likely causes, and got straight to work.
Used a high-pressure water jet and CCTV inspection. Found a blockage caused by a mix of cooking fat and wet wipes (not flushed by me—previous tenant). He cleared it fully in about 45 minutes and showed me the video proof of the drain running freely. drain unblocking hammersmith and fulham
I called after my kitchen sink backed up and water started pooling in the garden. They answered promptly, asked clear questions, and gave me a fixed price before coming out. The engineer arrived within the quoted 2-hour window
Here’s a proper review for (assuming it’s a local drainage service company). I’ve written it from a customer’s perspective to be helpful and balanced. Title: Fast, reliable, and fairly priced Rating: ⭐⭐⭐⭐☆ (4.5/5) Found a blockage caused by a mix of