When that happens, you don’t want a chatbot. You want a human. You need to .

But the website is glitching. Or you have a specific accessibility question. Or—worst of all—you accidentally bought tickets for the wrong night.

If tickets for Wicked ’s return just went live at 10:00 AM, the phone lines will be slammed. Wait until at least 11:30 AM or call on a weekday afternoon (Tuesday–Thursday, 1 PM – 4 PM).

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